Customer Comments

Dear Steve,

I wanted to express my gratitude to you and Reality Communications for helping to resolve my telephone line problems. BT was none too helpful, to say the least, when I kept experiencing an intermittent problem, namely that I couldn't dial out. They could not tell.....

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Temporary Disruption

Temporary Disruption to VOIP services

One of our back-up processing systems incorrectly detected a primary system failure and initiated a failover.  However, as the primary system was still operating, this caused a loop, meaning that outbound calls using that routing to failed.  This would mainly have affected certain UK landline and mobile destinations.

Full service has been restored and the back-up system has been disabled pending further investigation.

 Apologies for any inconvenience caused.

RealityVOIP team.

 

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I.T and network support

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Reality IT & Network Support Services encompass a variety of services into one package designed around your business practices. By providing multiple levels of access to support services, Reality can build service levels that work inline with your business model & budget. Reality have a flexible approach to assessing new customer needs, our consultants can visit at your convenience to assess & discuss your IT requirements. So if you are looking for an IT Support company that can help you with, IT Support, Network Management, Internet Solutions, IT Consultancy, Network or Cable installations then call us on 0113 320 8880 or contact us via our contact page.

we've got your number

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Reality UK numbering services offer a complete range of UK & Irish numbers covering geographic numbers, non-geographic numbers, free phone numbers and voip numbers.

With access to over 26 million UK telephone numbers in over 640 UK area codes, our numbering system works in real time allowing us to provision a working telephone number in seconds rather than days or weeks.All our numbers are available with added optional value added services such as fax to email, voicemail or number/call forwarding.

Call our NTS team for your numbering requirements on 0113 320 8880

every cloud has a silicon lining

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anywhere access to your IT resources

cloud computing is the means of accessing your computer resources or software via the Internet

Increase :- connectivity, accessibility and productivity by gaining 24/7 access to your IT resources no matter whether you're at the office, at home or on the move.

remote desktop support

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remote-desktop support is an invaluable service, to most of our customers. Because over 90% of PC related issues can be fixed via the desktop, remote support services are an integral part of our support services.

Our technicians and Engineers are able to fix & resolve issues within a smaller time-frame and without the need to visit your premises, by connecting to your PC over a secure Internet connection.

Reduce your support downtime with a economic and comprehensive support package. Call our support team on 0113 320 8880 to see how we can help your business.

fax-me@my-inbox

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fax to email is our inbound service that enables our clients to receive faxes via a normal telephone number with the fax going to their email inbox as an email attachment, instead of a fax machine.

Imagine the hassle of waiting around for important faxed documents only then to find the fax machine to be out of paper or toners or even having a faulty drum, with fax to email you'll never have that problem again. So whether you're at the office, at home or on the move you need never miss a fax again. Call us on 0113 320 8880 and get a working fax to email number minutes.

telephone system support and supply

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With over 30 years trading and a wealth of engineering experience, Reality Communications are ideally placed to help you with your telephone system requirements.

Our services cover support, supply and manufacturing of analog and digital systems as well as the necessary incoming lines, handsets and cabling.

Together with our partner services we can help you get the best VFM for your communications budget. Call us on 0113 320 8880 for more information.

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<< >> Play > Stop

Digital Telephone systems

Analog - Digital, what's the difference?

A breif summary:

 

Analog is the process of taking an audio or video signal (in most cases, the human voice) and translating it into electronic pulses.

Digital on the other hand is breaking the signal into a binary format where the audio or video data is represented by a series of "1"s and "0"s. Simple enough when it's the device—analog or digital phone, fax, modem, or likewise—that does all the converting for you.

Is one technology better than the other? Analog technology has been around for decades. It's not that complicated a concept and it's fairly inexpensive to use. That's why we can buy a £20 telephone or watch a few TV stations with the use of a well-placed antenna. The trouble is, analog signals have size limitations as to how much data they can carry. So with the £20 phones and inexpensive TVs, we only get so much.

 

 

What can Digital do for you?

So what does this mean to you if you are trying to choose a new telephone system? 

 

The main advantage of a Digital Telephone system is that you can do more with it than a standard Analog system.

  • Make use of exisiting LAN network (no idependant wiring needed)
  • Unlimited extensions
  • Voicemail
  • Easy Extension setup for Homeworkers
  • Site to Site linkup (optional)
  • Divert outgoing calls over the Internet for up to 70% less cost
  • Music on Hold built-in
  • Call forwarding
  • Follow me extensions
  • IVR menus
  • Personal customizable greetings and system messages
  • TIme of Day settings
  • Multiple inbound routes
  • Outgoing Failover
  • Multiple outbound routes (not just down your telephone lines)
  • Direct inbound dial to extensions (optional)
  • Multiple Ring Groups
  • Call queues with timed reminders
  • Call screening
  • Call conferencing
  • Call transfers to Extensions, Landlines or Mobile Phones
  • Accomodates up to 8 landline circuits, analog and/or ISDN

 

And all that out of one box, it's safe to say that newer Digital Telephony is more comprehensive than Analog offering more features and capabilities.

Reality can supply and Install the latest IP Digital Telephone Systems from Samsung, Panansonic, Avaya or one of our own manufactured 'All in One' systems as well as Digital IP phones for all your staff, whether in the office, based at home or even if they are abroad.

 

Moreinfo

For more information about IP Digital Telephone Systems call us on 0113 320 8880