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Temporary Disruption

Temporary Disruption to VOIP services

One of our back-up processing systems incorrectly detected a primary system failure and initiated a failover. However, as the primary system was still operating, this caused a loop, meaning that outbound calls using that routing to failed. This would mainly have affected certain UK landline and mobile destinations.

Full service has been restored and the back-up system has been disabled pending further investigation.

Apologies for any inconvenience caused.

RealityVOIP team.

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remotedesktop support

remotedesktop support service is an invaluable service, to most of our customers. Because over 90% of PC related issues can be fixed via the desktop, remote support services are an integral part of our support services. Our technicians and Engineers are able to fix & resolve issues within a smaller time-frame and without the need to visit your premises, by connecting to your PC over a secure Internet connection.

howdoes it work? keyboardhand

remotedesktop support is used over an Internet or LAN connection depending on your business support model. By downloading a simple piece of software from our remote support login page that enables our staff to engage your desktop to fix any issues as if they were sat at your workstation. Because remote support can be initiated almost instantly it means there is no more waiting around for technicians to turn up at your premises, helping to keep downtime to a minimum.

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remotedesktop support is included in most of our support services at no extra cost, call us for more info on 01133 208880 or email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it