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Temporary Disruption

Temporary Disruption to VOIP services

One of our back-up processing systems incorrectly detected a primary system failure and initiated a failover.  However, as the primary system was still operating, this caused a loop, meaning that outbound calls using that routing to failed.  This would mainly have affected certain UK landline and mobile destinations.

Full service has been restored and the back-up system has been disabled pending further investigation.

 Apologies for any inconvenience caused.

RealityVOIP team.

 

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remotedesktop supportremote6

remotedesktop support services enable our support agents to connect to your PC or Laptop, over the Internet, to assess or fix any problems you may be experiencing.

Because remotedesktop support works over the Internet you don't have to wait for an engineer to turn up at your business or home, simply call the number above to book a remotedesktop support session.

No matter wether you are an existing cutomers or not* you can still take advantage of this service.

 

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which operatingsystem does it work with?logo-os

remotedesktop support works with the following Operatiing Systems 

  • Windows XP (.NET Framework 2.0+ or JRE 1.6+)
  • Windows Vista (.NET Framework 2.0+ or JRE 1.6+)
  • Windows Server 2003 (.NET Framework 2.0+ or JRE 1.6+)
  • Windows Server 2008 (.NET Framework 2.0+ or JRE 1.6+)
  • Windows 2000 Service Pack 3 (.NET Framework 2.0+ or JRE 1.6+)
  • Windows 98, Windows 98 SE (.NET Framework 2.0+ or JRE 1.6+)
  • Windows ME (.NET Framework 2.0+ or JRE 1.6+)
  • OS X (JRE 1.6)
  • Linux (JRE 1.6)

 

 


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how do I get a supportsession?

to get help from remotedesktop support follow the steps below.

 

  1. Contact us on the number above or, if you are an existing customer, use your present contact number.

     

  2. Click the button below to go to your remotedesktop support session

     

  3. Enter the code given to you by your supportagent.

  4. Download a small piece of software to initiate the remotedesktop linkup